Is today your lucky day?

Is today your lucky day?

Update: Anna arrived in the UK and our familiar bacteria, on a later flight with Georgian Airlines. And straight to the doctor. She’s feeling fine.


Thanks for asking, but no, actually today is not my lucky day. Let me
relate to you the events. Anna has been in
Tbilisi Georgia volunteering with the local Friends of the Earth
office. Last week, she contracted a serious stomach virus (meat for
sale in the bazaar, the only source in Tbilisi, is left out in the
open, unrefrigerated), so we needed to make emergency changes in her
travel plans so she can get back to the UK and receive competent
medical care. Our travel agent is STA Travel, which as you’ll see is
simply a training ground for idiots. After a day’s worth of confusion from STA, they arranged for her to fly out
tonight, and because it’s last minute, the ticket would be issued at
the airport. I was suspicious about the plan to pick up tickets at 1 am
at Tbilisi Airport, but STA was confident.

Guess what? She packed up
everything, paid her electricity bill, and went to the airport to be
told that KLM doesn’t issue tickets at the airport. Called KLM, and STA
hadn’t even submitted full details of the ticket. It was simply
impossible. So now she is waiting until 3am for Georgian Airlines
ticket office to open, where she may be able to buy a ticket to Paris,
then onward to the welcoming arms of Heathrow. Hopefully! Makes me want
to jet up to Manchester (STAs offices) and pay them a personal visit.

By this point, Anna has settled into a sort of delusional mirth that’s very handy for this kind of situation and I am keyed up to speak with customer service tomorrow morning.